Shipping policy
Last Updated: May 11, 2026
ONE MAAY specializes in collector frames and picture frames — including our best-selling tennis collector frames and an established picture frame selection trusted by customers for years. We ship worldwide and are committed to getting your order to you reliably, with no surprise fees at the door.
No Hidden Fees. Duties & Taxes Always Covered.
For international orders, ONE MAAY covers all import duties, customs fees, and applicable taxes — what you pay at checkout is the total you pay, period.
All international shipments are fulfilled on a Delivered Duty Paid (DDP) basis:
- Import duties and taxes are pre-paid by ONE MAAY
- No additional charges upon delivery — guaranteed
- Full transparency at checkout before payment is collected
This applies to every international order, regardless of destination.
Processing Time
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or U.S. public holidays begin processing on the next business day.
Made-to-order products require additional production time before shipment:
- Off-season (mid-February–September): approximately 1 additional week (8–10 business days total before shipping)
- Peak season (October–mid-February): approximately 2 additional weeks (15–17 business days total before shipping)
Product pages indicate whether an item is made-to-order or in stock. If you're unsure, contact us at support@onemaay.com before ordering.
You'll receive an order confirmation email immediately after purchase and a separate shipping confirmation email with your tracking number once your order has been dispatched.
Shipping Origins
ONE MAAY ships from two fulfillment locations:
- United States — The majority of our products, including most collector frames, ship from our U.S.-based warehouse.
- China / Hong Kong — Select products ship from our manufacturing partners in China or Hong Kong.
Your shipping confirmation will indicate the origin of your shipment. If your order contains items from both locations, they may arrive in separate packages at no additional cost to you.
Delivery Estimates
Delivery windows begin after the processing period has completed.
| Product Type | Shipping Origin | Est. Delivery | Est. Total (Processing + Shipping) |
|---|---|---|---|
| In Stock | United States | 2–5 business days | 3–8 business days |
| In Stock | China / Hong Kong | 5–10 business days | 6–13 business days |
| Made-to-Order (off-season) | United States | 2–5 business days | 10–15 business days |
| Made-to-Order (off-season) | China / Hong Kong | 5–10 business days | 13–20 business days |
| Made-to-Order (peak season) | United States | 2–5 business days | 17–22 business days |
| Made-to-Order (peak season) | China / Hong Kong | 5–10 business days | 20–27 business days |
Delivery estimates for your specific product and country are shown at checkout. The windows above reflect typical ranges across most destinations.
Note: These are estimates, not guarantees. Delivery times may be affected by carrier delays, customs clearance, peak holiday seasons, severe weather, or national postal service disruptions.
Shipping Destinations
ONE MAAY ships to most countries worldwide, including the United States, Canada, the United Kingdom, Australia, most of Europe, and major markets across Asia, Latin America, and the Middle East.
If your country is not available at checkout, please contact us at support@onemaay.com and we will do our best to accommodate your order.
Shipping Costs & Free Shipping
| Destination | Shipping Cost |
|---|---|
| United States | Free shipping on all orders |
| International | Calculated at checkout based on destination and order weight |
Order Tracking
Every ONE MAAY order includes a tracking number. Once your order ships, you will receive a shipping confirmation email containing:
- Your tracking number
- A direct link to track your package in real time
- The estimated delivery window for your destination
You can also track your order at any time by contacting our support team at support@onemaay.com.
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. ONE MAAY is not responsible for delays or non-delivery resulting from an incorrect or incomplete address. If you notice an error after placing an order, contact us immediately at support@onemaay.com — we will do our best to update it before dispatch.
Lost, Stolen, or Damaged Shipments
If your order is marked as delivered but has not arrived, or if your item arrives damaged, please contact us within 7 days of the delivery date at support@onemaay.com with:
- Your order number
- A description of the issue
- Photos (if the item arrived damaged)
We will work with you promptly to resolve the issue, including reshipping or refunding where appropriate.
Returns & Refunds
For information about returns, exchanges, and refunds, please see our Refund Policy.
Frequently Asked Questions
How long does shipping take for ONE MAAY orders?
U.S. in-stock orders typically arrive within 3–8 business days from the date of purchase. International in-stock orders typically arrive within 6–13 business days. Made-to-order products require additional production time — see the delivery estimates table above for full breakdowns.
Does ONE MAAY charge import duties or customs fees?
No. ONE MAAY covers all import duties and taxes on international orders. We ship DDP (Delivered Duty Paid), meaning the price you pay at checkout is the total you pay — there is nothing additional due upon delivery.
Does ONE MAAY offer free shipping?
Yes — all orders shipped within the United States qualify for free shipping with no minimum order value. International shipping costs are calculated transparently at checkout.
Does ONE MAAY provide order tracking?
Yes. Every ONE MAAY order includes a tracking number sent via email once your order has shipped, with a direct link to track your package in real time.
Where does ONE MAAY ship from?
ONE MAAY ships from two locations: a U.S.-based warehouse and manufacturing partners in China/Hong Kong. Most collector frames ship from the U.S. Your shipping confirmation email will confirm the origin of your specific order.
How long does it take to receive a made-to-order ONE MAAY frame?
Made-to-order products require additional production time before shipping. During off-season (mid-February through September), expect approximately 1 extra week of production time (10–15 business days total for U.S. orders). During peak season (October through mid-February), allow approximately 2 extra weeks (17–22 business days total for U.S. orders). International orders follow the same production schedule with shipping time added on top. Product pages will indicate if an item is made-to-order.
My ONE MAAY order has multiple items — will they arrive together?
If your items ship from different fulfillment locations, they may arrive in separate packages. Both shipments will include individual tracking numbers at no extra charge.
Can I change my shipping address after placing a ONE MAAY order?
We process orders quickly. Please contact us at support@onemaay.com as soon as possible. We cannot guarantee address changes once an order has been dispatched.
What if my ONE MAAY package is delayed?
Occasional carrier or customs delays can occur. If your order hasn't arrived within the estimated window, contact us at support@onemaay.com and we will investigate with the carrier on your behalf.
Contact Us
Email: support@onemaay.com
Website: www.onemaay.com
We typically respond within 1–2 business days.
ONE MAAY is dedicated to transparent, reliable delivery for every collector frame and picture frame order — wherever you are in the world.
